Frequently Asked Questions.

Ordering Online

What payment methods do you accept?
SMCS Safety Online accepts major credit cards (Visa, AMEX and MasterCard) and PayPal is available to retail customers. If you have a business or corporate login, you are able to charge the amount to your account. All orders must be paid or charged to your trade account at the time of purchase. Unfortunately you will not be able to pay for online orders in-store.

Do I need to register before I place an order?
Yes, you will need to register before placing an order. This will help make the ordering process easier. Each time you visit the site, you login so you can view or track orders. Other benefits include creating favourites, repeating past orders, having a record of transactions for returns and tax purposes. Click here to register.

How do I track or view my orders?
Tracking your order is simple. Once you have placed your order, we will send an email order confirmation with an order number. You can use this order number when you login to view your order status, which can be found within ‘Order History’ (accessible via your ‘Dashboard’). Orders are generally picked and dispatched within 24hrs (if in stock). We use the Australia Parcel Post service for most parcels. To contact Customer Service please call 0451 448 661 or use our contact form. Please have your order confirmation number handy as this will assist us in locating your order. Your order confirmation number can be found in your order confirmation email. All past orders are conveniently saved under your ‘Order History’ by date and invoice number.

Why has my order been part shipped?
If your order has been part shipped, it generally means that not all of the goods ordered were available at the time of picking your order. SMCS Safety may elect to part ship your order to ensure that you receive available products as soon as possible. You will not be charged extra for freight. In the case of part shipment, you can contact our Customer Service team for further information on the ETA of your remaining goods.

How do I modify or cancel an order?
You are able to cancel or modify an order after placing it, if the order has not been dispatched. Please call Customer Service on 0451 448 661 during business hours Monday-Friday and have your order confirmation number on hand.

Why can’t I find a product online?
If you are searching for a specific product in our catalogue but cannot find it on the SMCS Safety website, please call us on 0451 448 661 to make an enquiry or to place an order. Generally these are special items that we do not carry nationally, but can easily be ordered from one of our many suppliers.

Delivery & Returns

Do you deliver outside of Australia?
Yes. We can ship orders to Cambodia where we have a representative office. We can ship to other countries providing our product supply partners don’t have restrictions on where we can send their products. Please contact SMCS Safety if you require products to be shipped outside of Australia.

How much does delivery cost?
FREE delivery for standard orders* over $200, otherwise $9.95. *Some larger or bulky products may have an additional charges for delivery – check individual product pages.

How long does delivery take?
Once your order is dispatched it will take 2 – 7 working days depending on your location. More detail, read our Delivery & Returns page.

Can I return my order?
Of course you can! Read our Delivery & Returns page for more information.


My Account

I have forgotten my password
You can reset your password here. You will receive an automated email with instructions on how to reset your password.

Can I change my email address?
Yes. Business & corporate customers should contact us online. Retail shoppers can login to their account and select ‘My Preferences’ which can be found on your Dashboard. You can modify your personal details including your notification email address from this page.

How do I unsubscribe from your mailing list?
To unsubscribe from the SMCS Safety promotional mailing list, please click the unsubscribe link at the bottom of any email you receive from us. You can not unsubscribe from any emails in relation to orders.

How do I set up a Trade account?
You can complete an application which is available online. Read through the requirements on our Trade Accounts page.

Can SMCS Safety donate something for my charity?
We receive countless requests to sponsor or support for many worthy causes throughout the year. Unfortunately we are unable to consider all requests. As we do not want to discriminate by supporting some and not others, we elect to proactively support and give back to the community through our partner affiliations, the Breast Cancer Foundation, Prostate Cancer Foundation and SMCS GROUP’s Community Programs . We do wish you all the very best with your endeavours.